Returns & Exchanges
At Flex Fitness Equipment Au, we are committed to your fitness journey and offer a flexible 14-day return policy to ensure you are completely satisfied with your high-performance gear. All returned items must be in original, unassembled condition and include all original packaging to be eligible for a refund or store credit.
Initiate Your Request
Contact our customer support team via the online portal or email with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare the Equipment
Securely repackage your items in their original boxes, ensuring all bolts, manuals, and accessories are included to prevent damage during transit.
Ship to Warehouse
Affix the provided shipping label or arrange for a courier to deliver the items back to our central distribution center for technical inspection.
Quality Inspection & Refund
Once our technicians verify the equipment's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing