Frequently Asked Questions
Everything you need to know about your fitness gear and orders.
What are your shipping rates for heavy gym equipment?
Shipping rates are calculated at checkout based on the weight of the items and your delivery postcode. We offer competitive freight rates across Australia, including options for tailgate delivery on heavy items like racks and smith machines.
Do you offer professional installation services?
Yes, we provide professional assembly and installation services for commercial and home gym setups within major metropolitan areas. Please contact our support team for a personalized installation quote.
What is the warranty period on Flex Fitness products?
Most of our strength equipment comes with a lifetime frame warranty and a 12-month warranty on cables, pulleys, and upholstery. Specific warranty details can be found on each individual product page.
Can I click and collect my order?
Absolutely. You can select the 'Local Pickup' option at checkout to collect your order from our Perth or Melbourne warehouses. You will receive an email notification as soon as your order is ready for collection.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Afterpay and Zip Money, allowing you to train now and pay later.
What is your return policy for change of mind?
We offer a 14-day return policy for most items provided they are in their original, unopened packaging. Please note that return shipping costs and a restocking fee may apply to large equipment returns.